Online therapy · California, Colorado & Florida

Frequently Asked
Questions

A little clarity before we begin.

Starting therapy can bring plenty of questions. Here are answers about appointments, payment, and what working together can look like.

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15 minutes · by phone · no pressure

Before we begin

A few things you might
be wondering.

Where can I attend online therapy?

I provide online therapy for adults physically located in California, Colorado, or Florida during their sessions. We meet by secure video; you’ll need a private space, a reliable internet connection, and a phone, tablet, or computer.

Who do you work with?

I support adults navigating postpartum and perinatal mental health, fertility concerns and loss, anxiety, OCD concerns, mood changes, working motherhood, burnout, cultural identity, and life transitions. You do not have to be a parent to work with me.

What if I have my baby or children at home?

You’re welcome to feed, pump, rock, or soothe your baby during our session. We’ll work together to make therapy realistic for this season of your life.

For older children, we can talk about arranging privacy so you can speak freely and they are safely supervised.

What is your approach to therapy?

My style is warm and validating, firm yet gentle, and interactive. There’s space to process your experiences, ask questions, and explore patterns together. I draw from cognitive behavioral therapy (CBT), DBT-informed skills, mindfulness, Internal Family Systems (IFS), and acceptance and commitment therapy (ACT). I tailor our work to your needs, goals, and what you’re looking for, rather than using the same approach with everyone.

What happens in the first session?

Our 50-minute intake gives us time to talk about what brings you here, understand your circumstances, and discuss what you would like to work toward. You don’t need to arrive with everything organized.

How often will we meet, and for how long?

Individual sessions are 50 minutes. We’ll decide on frequency together; many clients begin weekly. The length of our work depends on your needs and goals, and we’ll review how things are going as we work together.

Is online therapy a good fit for me?

We can discuss your needs, preferences, privacy, and the kind of support you’re looking for during the consultation. If another format or service would be a better fit, we can talk about that too.

How much does individual therapy cost?

Individual therapy is $180 per 50-minute session, including the first appointment. A limited number of reduced-fee appointments may be available based on financial need and availability. You’re welcome to ask about options during your free consultation.

Explore fees, insurance, and superbills.

Do you accept insurance?

Insurance billing is handled through Headway. Accepted plans vary by state:

  • California: Aetna, United Healthcare/Optum/Oscar, and Providence Health Plan. Anthem is currently waitlisted and is available in California only.
  • Colorado: Aetna, United Healthcare/Optum/Oscar, and Providence Health Plan.
  • Florida: Aetna, Carelon Behavioral Health, United Healthcare/Optum/Oscar, and Providence Health Plan.

Please confirm coverage and benefits for your specific plan before your first appointment.

See fees and payment information.

What if you do not accept my insurance?

For private-pay sessions, I can provide a monthly superbill for possible out-of-network reimbursement. Coverage varies and reimbursement is not guaranteed. Please verify benefits with your insurer.

Read the out-of-network questions to ask your insurer .

Do you have current openings?

I am welcoming new private-pay clients in California, Colorado, and Florida. Insurance appointments are limited. Appointments are offered on weekdays, and available times vary by time zone. A free consultation is a chance to talk about your schedule and find out whether an opening works for you.

What is your cancellation and late-arrival policy?

Please give at least 24 hours’ notice to cancel or reschedule. I offer one courtesy waiver for a late cancellation, no-show, or late reschedule. After that, the full $180 session fee applies. Insurance does not cover these fees.

You may cancel by email or text. I provide a 10-minute grace period for late arrivals, send a reminder text after 5 minutes, and cancel the session after 10 minutes if I have not heard from you.

How do I get started?

Start with a free 15-minute phone consultation. We’ll briefly discuss what you’re looking for, answer questions, and see whether working together feels right.

Book a free consultation
What if I need immediate help?

Grow & Grace Therapy is not a crisis service. Messages and emails are not monitored 24/7.

For immediate emotional or crisis support in the U.S., call or text 988 or visit 988 Lifeline. If there is immediate danger or a medical emergency, call 911 or go to your nearest emergency room.

There’s room for you here

The first step can
just be a conversation.

A free 15-minute phone consultation is a chance to ask questions and see whether working together feels right.

Book a free consultation

Prefer email? susan@growandgracetherapy.net

For scheduling questions, please keep emails brief and avoid sensitive clinical details.

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You don’t have to figure this out alone.